Privacy Policy

Effective Date: January 1, 2025


Serve One Another LLC, doing business as SOA PR (“SOA PR,” “we,” “our,” or “us”), is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our clients, partners, and program participants. This Privacy Policy outlines how information is collected, used, stored, and protected in connection with our public relations, research, impact reporting, and social media management services.

I. Information We Collect
SOA PR may collect business contact information, organizational data, brand assets, social media access (when authorized), media files, analytics data, survey responses, and aggregated program metrics. We do not knowingly collect personal information from children under the age of 13.

II. Use of Information
Information collected is used solely to deliver contracted services, communicate with clients, analyze performance, prepare reports, and improve service quality. SOA PR does not sell or share client data for marketing purposes.

III. Data Storage and Security
Information is stored using secure third-party platforms with restricted access. While reasonable safeguards are used, no system can be guaranteed to be completely secure.

IV. Third-Party Platforms
SOA PR utilizes third-party platforms including social media networks, survey tools, analytics software, and data management systems. These platforms operate under their own privacy policies.

V. Confidentiality and Reporting
All client information is treated as confidential. Data is reported in aggregated or de-identified form unless explicit authorization is provided.

VI. Data Retention
Information is retained only as long as necessary to meet contractual, legal, or reporting obligations. Sensitive documents may be deleted after validation.

VII. Cancellation Policy
Subscription ervices may be canceled with thirty (30) days’ written notice prior to the next billing cycle. Services continue through the billing period and payments are non-refundable.
We value our clients and encourage open communication. If you are ever unsatisfied with a service, please contact us immediately so we can work toward a resolution. We care deeply about our clients and strive to build positive, collaborative relationships.

VIII. Project Abandonment Policy
To ensure fairness and responsible use of time and resources, SOA PR maintains the following policy regarding project abandonment.

What Constitutes Project Abandonment

A project may be considered abandoned if any of the following occur:

• The client becomes unresponsive for thirty (30) consecutive days despite multiple documented attempts to communicate

• Required materials, approvals, access credentials, or decisions are not provided, preventing work from continuing

• Scheduled meetings are repeatedly missed without notice or follow-up

• The project is paused indefinitely without a mutually agreed-upon timeline for resumption

How Project Abandonment Is Handled

If a project is deemed abandoned:

• SOA PR will provide written notice documenting the status of the project

• All work completed up to that point will remain billable and retained by SOA PR

• Remaining services or deliverables may be forfeited without refund

• The project may be formally closed at SOA PR’s discretion

If a client wishes to resume an abandoned project, a new timeline, scope review, and reactivation fee may be required, subject to availability.

SOA PR is always willing to work with clients experiencing unexpected delays. We strongly encourage proactive communication so that timelines and expectations can be adjusted collaboratively whenever possible.

IX. Changes to This Policy
SOA PR reserves the right to update this policy at any time.

X. Acknowledgment
By engaging in SOA PR services, clients acknowledge and agree to this Privacy Policy.